Terms of Service

These Terms of Service govern use of the FERA online store. By using the website or placing an order, a customer agrees to follow these terms to the extent permitted by applicable law.

1. Store Information

FERA is the store/brand name used on this website. Customer-service and privacy questions can be sent to [email protected]. Any required legal business identity or physical address should be added before launch if applicable.

2. Products and Pricing

Product names, descriptions, images, availability, and prices may change. FERA makes reasonable efforts to display accurate information and does not intentionally misrepresent products.

3. Orders

An order is not considered accepted until the store or its payment provider confirms it. FERA may need to cancel or correct an order when there is an obvious pricing, inventory, technical, or fulfillment error, subject to applicable law. If FERA cannot fulfill an order as promised, applicable law may require cancellation and/or a refund.

4. Payment

Payments should be processed through a supported payment provider. FERA should not request or store full payment-card credentials directly through plain website code.

5. Shipping

Shipping timing, rates, carriers, and delivery estimates should be displayed before purchase when live checkout is enabled. Carrier delays and events outside the store’s reasonable control may affect delivery times. FERA will follow applicable requirements concerning shipping and delayed orders.

6. Returns and Refunds

All sales are final except for eligible defective or damaged items reported within 7 calendar days of delivery, subject to the conditions below and applicable law. FERA does not accept returns or provide refunds for change of mind, incorrect selection, ordinary wear, cosmetic changes after use, installation mistakes, damage caused by misuse or modification, or issues first reported after the 7-day period.

For an item that is broken, defective, or materially damaged when received, the customer must email [email protected] within 7 calendar days of delivery and provide the order information and reasonable photos or video showing the issue. FERA may request the item be returned for inspection. If the claim is approved, FERA may provide a replacement or refund through the original payment method, as appropriate and as permitted by applicable law.

After the 7-day reporting period, FERA will not accept a return or refund for a broken or defective item unless a longer period or another remedy is required by applicable law or an express written warranty applies.

7. Product Use

Customers are responsible for confirming compatibility and using products in accordance with applicable laws, product instructions, and appropriate installation practices. FERA does not authorize unlawful use of its products.

8. Intellectual Property

FERA branding, original website content, graphics, and other protected materials may not be copied or used in a way that infringes applicable rights.

9. Limitation of Liability

Any limitation of liability must be applied only to the extent permitted by applicable law. Nothing in these terms is intended to waive rights that cannot legally be waived.

10. Changes

FERA may update these terms as the store changes. The effective date will be updated when material changes are made.

11. Contact

Customer-service email: [email protected]